At John Hood & Co (Copper Alloys) Limited, we take your privacy very seriously. We aim to be clear on how we use your personal information and the ways in which we protect it
Under the terms of the Data Protection Act 2018 and the European Union General Data Protection Regulation there are six grounds which justify processing of personal data, namely
At least one of these will always apply in respect of any of your data we process.
We use the information you provide to enable us to provide goods and services to you and for related purposes including:
Under data protection legislation, if you are an individual you have the following rights:
In addition, for your protection, we must abide by the data protection principles which are
Disclosures to third parties
If we are required compulsorily by law to disclose documents or give information relating to your affairs pursuant to a court order or notice or demand served by any person with authority to compel such disclosure, we shall comply. Sharing data in these circumstances is justified by the legal obligation imposed on us.
We may disclose relevant information to a credit reference agency in order to decide whether to extend credit to customers and upon what terms. This is justified by our legitimate interests.
We may disclose relevant information to any person or company authorised by us to undertake debt collection activity against you. This is justified by our legitimate interests.
We may disclose relevant information to our insurers in the event of you making a claim against us. This is justified by our legitimate interests.
We do use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use billing information except for the sole purpose of credit card processing on our behalf.
We do not send customers’ data outside of the EEA, except in relation to customers’ own data where they are themselves outside the EEA.
We do not sell any personal data.
Retention of data
We will retain information about the goods or services we provide to you for a period of six years after we complete the delivery or service. This is to ensure that we can answer any questions that arise about the them at a later date or notify you of any issues that become apparent in relation to the goods or services after delivery to you.
We would like to send your information about our products and services that we think may be of interest to you from time to time. We rely on marketing as part of our strategy for growing our business and it is in our legitimate interests to do so. However, we would not wish to send out unwelcome communications so please let us know if you do not wish to receive them. You will be able to unsubscribe from marketing emails at any time if you wish.
We collect information about our customers via server logs, cookies and contact forms. A cookie is a file that your web browser places on your computer's hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings.
You and we agree not to issue any publicity material or information to the media about our business relationship without the other’s consent, save where the information is already in the public domain.
What steps do we take to protect your information?
The security of your personal information is very important to us. We use generally accepted security standards to protect the personal information submitted to us, both during transmission and once it is received.
The Data Controller is Holme Dodsworth Metals Ltd, 59-69 Heaton Park Road, Newcastle-upon-Tyne NE6 1SQ. The person to whom you should address enquiries about data protection and privacy is The Data Controller who can be contacted at that address, or by email to email@example.com or by telephone on 0191 2659077